Let’s imagine a computer company selling online and also offering after-sales support. Using Dropbox to improve customer service So what exactly are the benefits of using Dropbox in live chat? Well here’s a couple of examples to help you contextualise the idea. Once we have links to the Dropbox files that we need, we can start using Dropbox to enhance the user experience and achieve more with live chat. It’s easy for us to integrate Dropbox with live chat for any of our clients…it takes no effort from them. One of those integrations which I’d like to tell you about today is Dropbox. Read more about our Explore Identify Match methodology here.Īnother element which sets us apart is the plethora of integrations which we use with live chat. We solve technical issues, recommend products which clients want selling and which customers will actually want to buy and qualify leads to our clients’ guidelines. The methodology allows us to direct online visitors to all manner of client goals whilst giving the visitor what they need. Our EIM methodology allows us to steer conversations to a set goal without our UK based agents having to use restrictive or robotic scripts. One element which sets our live chat outsourcing apart is our in-house Explore Identify Match methodology. And introduces you to one of our in-house methodologies which makes our live chat agents get more out of each and every live chat conversation. This blog post explains one of the many integrations we can use with live chat in order to make it perform even better. We use live chat to talk customers through technical issues, recommend the best product for them to buy and explain our clients’ services in-depth. Our live chat outsourcing provides far more than just a basic question and answer service.
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